Help / Customer Service

Have a question about your order? Need to change your password? Follow the links below to learn more about shopping with us.

Changing Your Account Information Or Password

Your Account
Your Account is the place to go to update anything about your account. Your Account is always accessible on your screen, and clicking on it will take you to a page where you'll be able to change your password, edit billing information, or change any of the shipping information you've stored as part of your profile.

Be sure when selecting a password to choose a password that's easy to remember but hard to guess. Please note that your password is upper/lower case sensitive and is required to be at least 6 characters with a limit of up to 16 characters long. Your password can include letters, numbers, and the symbols / . - _ @. You can also select a hint that we'll display if you forget your password. For your security, don't write down your password or give it to anyone; no one from Mary's Gone Crackers and WorldPantry.com® will ever ask for your password.

Signing In

Whenever you perform an operation on our site which requires that we get personal information about you, such as ordering a product or changing your billing address, we ask you to Sign In.

Once you sign in, and viewing your account information, look for the security icon (a lock or key on your browser). It's your sign that your personal information is being transmitted securely.

Please review our Security Guarantee for more information.

How to Order/Viewing Your Current & Past Orders

How To Order

There Are 2 Easy Ways To Order:

  1. Place Your Order Online (The Quickest, Easiest Way to Order)
  2. Call Us With Your Order

Ordering Online

The quickest and easiest way to order is online, directly from our website. Ordering through WorldPantry.com® is safe and secure. Click here to learn more about our security guarantee.

Just follow these simple steps to place your order.:

  1. To add an item to your shopping cart, click the “Add to Cart” button.
  2. When you're finished shopping, click the “Checkout” button.
  3. Fill out your checkout information, including your shipping address and credit card information. If you've ordered with us before, most of this information will be pre-filled for you.
  4. We'll display a page that shows all of your order information for your final approval.
  5. Review and confirm all your order information, then click the “Place your Order” button and you're done!

WorldPantry.com® will send you an order confirmation via e-mail. An account is automatically created for you once you place your first order so you won't have to enter all the information again when you order next.

Ordering by Phone

If you prefer to order by phone, just give us a call. We will be able to serve you better if you write down your items, sizes and quantities beforehand. Then simply call us at: 855-972-0571 (Toll-Free)

Viewing Current & Past Orders

If you want to check on the status of your order or need to see information that pertains to a past order, click on Your Account. You'll be asked to sign in, if you haven't already done so. From Your Account, click on the Order History link to see a list of your past orders. Click on any one for a detailed look at your order.